UPK: ORA-12514: TNS: listener does not currently know of service requested in connect descriptor

(Doc ID 1476158.1)

Last updated on OCTOBER 17, 2017

Applies to:

Oracle User Productivity Kit - Version 3.5.1 and later
Information in this document applies to any platform.

Symptoms

When trying to connect to the multi user client Library, the status appears as Disconnected in the far right hand corner of the window.  The UPK client has been installed for years.

ODdev.log displays the following:


2012-07-02 09:42:26 INFO Application started (9.5.1.16080)
2012-07-02 09:43:04 WARNING PingAgent exception:
System.Web.Services.Protocols.SoapHeaderException: The security token could not be authenticated or authorized ---> ORA-12514: TNS:listener does not currently know of service requested in connect descriptor

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.InvokeAsyncCallback(IAsyncResult result)

2012-07-02 09:48:02 The previous message was received 17 more time(s).

Cause

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