R12 Payment Process Request Does Not Select Expense Reports With A Credit Balance

(Doc ID 1476186.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Payments

PPR picks up credit memos but not expense reports with a credit balance
PPR ignore Expense reports with a credit balance

* Expense report and credit memo shown in Screen shots have the same  external bank accounts.
  with Reason Not Selected: "Credit Reduces Payment Amount Below Zero"
* Patch 6014075 and 12403039 applied
* appbselb.pls version: 120.53.12010000.68
* Maximize credits checkbox being ticked

* Customer checked
1. How to Default the Setting for 'Maximize Credits' in a PPR? (Doc ID 1336628.1)
2.Credit Memos Sometimes Get Unselected in PPR Due to "Credit reduces payment amount below zero" (Doc ID 1327063.1)

Cause

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