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12.1.3 Upgrade Instance Returns HTML Error Page When Trying To Create New Customer As Person Type (Doc ID 1476352.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


When trying to create a new person record, the following error occurs.


"Error page
You have encountered an unexpected error. Please contact the System Administrator for assistance."

Steps to Reproduce

a. Customer Support Specialist Responsibility
b. Select Agent Dashboard
c. Click Use New Service Information radio button. Leave the Create value as Person, Click the GO button
d. Enter first name and Last Name values, click the Apply Button
e. Click the Create New Person
f. Error page is returned.




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