SYNCHRONIZE SUPPLIER CONTACT DOES NOT UPDATE THE SOURCE_EMAIL COLUMN (Doc ID 1477615.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Common Applications - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 25-APR-2016***

Symptoms

On : 12.1.3 version, Dispatch Center
  
Added a phone number and e-mail address to a supplier contact in Payables. Then run Synchronize supplier contact program(with parameters Yes and now)
When navigating to Field service Dispatch Center (Resource Information window), only "phone" is showing here, but Email field is empty.
  
Field Service team confirmed that the data in dispatch center is coming from jtf_rs_all_resources_vl. Customer checked this view and the phone column is populated, but the email column is null.

Cause

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