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Operating Unit Is Not Copied When Copying a Service Request (Doc ID 1478950.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On release 12.1.3:

The Operating Unit field is not copied when copying a service request on the Service Request form.

On the new service request, the Operating Unit field is left blank and is not updateable.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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