Operating Unit Is Not Copied When Copying a Service Request
(Doc ID 1478950.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On release 12.1.3:
The Operating Unit field is not copied when copying a service request on the Service Request form.
On the new service request, the Operating Unit field is left blank and is not updateable.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |