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Oracle Sales > Quoting Error: Encryption Key Is Not Set. Please Set A Value For "encryption Key" (Doc ID 1479202.1)

Last updated on FEBRUARY 23, 2022

Applies to:

Oracle Sales Online - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Oracle Order Capture - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Oracle Quoting - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version,
When trying to create a Quote from Sales Online responsibility, the following error occurs:


ERROR
-----------------------
Encryption key is not set. Please set a value for "encryption key" in cookie properties as per documentation


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 1. Login to Sales Online > Click Quoting
 2. Query a quote that was submitted to order
 3. Click order details icon - error

To verify that the encryption key is set, the following navigation can be used:

   Responsibility: CRM HTML Administrator
   Navigation: Settings > System > Cookies
   Set the encryption key
       Note - the encryption key can be any alphanumeric string. e.g test123
   Log out, Clear java cache, bounce apache and oacore
       Clear java cache
       Bounce middle tier(s) apache (HTTP Server using adapcctl.sh)
       Bounce oacore  (OC4J Server using adoacorectl.sh)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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