The Item is serial controlled. The Serial number XX entered is invalid or does not exist in Inventory tables or the "MFG_SERIAL_NUMBER_FLAG" (Doc ID 1479517.1)

Last updated on JUNE 16, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

Processing the sales order shipment (CISSOSHP) line of a replacement order, the following error occurs.

ERROR
-----------------------
The Item is serial controlled. The Serial number &SERIAL_NUMBER entered is invalid or does not exist in Inventory tables or the "MFG_SERIAL_NUMBER_FLAG" in the Installed Base is "NULL" for Serialized Item Instances.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 (R)Order Management > Orders, Returns > Sales Orders
 1. Enter a new Order and Create a Return line
 2. (M)Actions > Installation Details
 3. (T)Non-Source
 4. Enter a valid SN#
that is not in the current Org

Cause

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