ARAMECM Credit Memos Created From Disputes show Incorrect Amounts - Possibly Due to Rounding (Doc ID 1479705.1)

Last updated on MARCH 14, 2022

Applies to:

Symptoms

Credit Memos created from Disputes are created with incorrect CM Amounts.  Appears to be due to rounding issues.
Example: Create a dispute for $23 and the Credit memo is generated for $22.95 in a new setup of Credit Memo Approvals with AME

Responsibility:  Advanced Collections
Navigation:  Collections > Query an Invoice
Transactions > Transaction Details
Enter a Dispute Reason
Enter Dispute Section = Total
Enter Dispute Amount = 23.00
Click Dispute and Approve via Workflow
Credit Memo is created for 22.95

Cause

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