ARAMECM Credit Memos Created From Disputes show Incorrect Amounts - Possibly Due to Rounding (Doc ID 1479705.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Credit Memos created from Disputes are created with incorrect CM Amounts.  Appears to be due to rounding issues.
Example: Create a dispute for $23 and the Credit memo is generated for $22.95 in a new setup of Credit Memo Approvals with AME

Responsibility:  Advanced Collections
Navigation:  Collections > Query an Invoice
Transactions > Transaction Details
Enter a Dispute Reason
Enter Dispute Section = Total
Enter Dispute Amount = 23.00
Click Dispute and Approve via Workflow
Credit Memo is created for 22.95

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms