ARAMECM Credit Memos Created From Disputes show Incorrect Amounts - Possibly Due to Rounding
(Doc ID 1479705.1)
Last updated on JULY 12, 2017
Oracle Receivables - Version 12.1.2 and later Information in this document applies to any platform.
Credit Memos created from Disputes are created with incorrect CM Amounts. Appears to be due to rounding issues.
Example: Create a dispute for $23 and the Credit memo is generated for $22.95 in a new setup of Credit Memo Approvals with AME
Responsibility: Advanced Collections Navigation: Collections > Query an Invoice
Transactions > Transaction Details
Enter a Dispute Reason
Enter Dispute Section = Total
Enter Dispute Amount = 23.00
Click Dispute and Approve via Workflow
Credit Memo is created for 22.95
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