Automatic Receipts Issue: Process Creates One Receipt Per Invoice instead of One per Customer (Doc ID 1479728.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
*** Checked for Relevance 19-Feb-2014 ***

Symptoms

Automatic Receipts is setup to create one receipt per customer, but the system is creating one receipt per invoice.

Responsibility:  Receivables Manager
Navigation:  Setup > Receipts > Receipt Classes
Query the Receipt Class and Payment Method used for Automatic Receipts
Choose Automatic TAB
Number of Receipts Rule is One Per Customer

However when automatic receipts process is run, it incorrectly creates one receipt per invoice.

Cause

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