Inventory Org Field Only Shows Orgs Within OU (Doc ID 1480143.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 08-Sep-2014***

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Inventory Org field on order details tab on the SR shows orgs in OU defined by profile option Service: Default Operating Unit

EXPECTED BEHAVIOR
-----------------------
In the Inventory Organization field ,should be able to select any inventory org in any operating unit.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R)Customer Support
(N) Create Service Request
1. enter information
2.go to charge lines, enter any service activity, item, qty.
3.go to order details tab, click on inventory org field - only shows orgs valid for the OU of the SR.

below are the profile options set according to MOAC
MO: Default Operating Unit = set to a OU at responsibility level
MO: Operating Unit = Null at responsibility level
MO: Security Profile = Set to global security profile at responsibility level
Service: Default Operating Unit = set to a OU at responsibility level
Service: Enable Ship Sourcing Rules = No at site level
Service: Enable Return Routing Rules = No at site level
Service: Restrict Operating Unit by MOAC = No at site level

Cause

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