iStore - Closing Configurator Screen Frequently Receive Application Not Available Error - IBE_EXPR_DB_ERR_GENERIC Shows In Log File (Doc ID 1480215.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle iStore - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

--Problem

When attempting to Close the Configuration screen in iStore the following error occurs.

--Error

The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator.

Source shows

Message: IBE_EXPR_DB_ERR_GENERIC
Stack:
oracle.apps.jtf.base.resources.FrameworkException: IBE_EXPR_DB_ERR_GENERIC
at oracle.apps.ibe.configurator.Configurator.addConfigToCart(Configurator.java:379)
at _oa__html._ibeMMICFgpBranch._jspService(_ibeMMICFgpBranch.java:905)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:619)
IBE_EXPR_DB_ERR_GENERIC


--Steps


1. Access iStore and log in

2. Once logged in > Shop Product Catalog

3. Select the Product Configuration > Click on the Configure/Customize Button

4. Since there’s nothing to change on the item > Click on Finish and Close

The following error message will occur :-

Application is currently not available

Cause

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