Automatic Work Items Fail when Complete Button is Clicked (Doc ID 1480824.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Press Send Dunning on already processed work item and it will fail with the following error:

APP-IEX-240253 Your correspondence request has failed.

When you look at the debug, the following appears:
2012-JUN-19 17:52:52 - send_fulfillment error_message = Sending process failed: missing query for corresponding template.

Cause

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