My Oracle Support Banner

Automatic Work Items Fail when Complete Button is Clicked (Doc ID 1480824.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Press Send Dunning on already processed work item and it will fail with the following error:

APP-IEX-240253 Your correspondence request has failed.

When you look at the debug, the following appears:
2012-JUN-19 17:52:52 - send_fulfillment error_message = Sending process failed: missing query for corresponding template.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.