Customer Form Issue: Unable To Change Profile Class At Customer Level
(Doc ID 1482070.1)
Last updated on FEBRUARY 03, 2019
Oracle Receivables - Version 12.1.3 and later Information in this document applies to any platform.
After upgrading from 11.5.10 to 12.1.3, users are attempting to change the Profile Class at the account level and receive a message that changing this class will make changes to this customer. They answer 'Yes', however the change does not take place.
The original value still displays in the Profile Class field. Users then save the record and still no update to the profile class.
This same functionality works at the line level.
No form personalization has taken place.
Responsibility: Receivables Manager Navigation: Customers > Customers > Query a Customer Click on Account Details Select Account Profile Tab Change the existing profile A warning message appears:
Warning Selecting a new Profile Class will cause all values, including Currency Rates and Limits and Late Charges settings, to be set to the default for the newly selected Profile Class. Are you sure you want to change the Profile Class?
Click Yes Expect to see the new profile. However, the original one still defaults. Click Apply or Save anyway. The old profile class still displays for this customer.
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