Cannot Locate Uploaded Help Documents In Help Builder (Doc ID 1482270.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Application Object Library - Version 12.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

Customer created a set of custom help documents and uploaded them using the Help Upload functionality. System Administration > Help Upload
Now, they cannot locate any of the custom help documents in the Help Builder.  System Administration > Help Builder
When they query for the custom help documents through the Help Download screen, they can see all of the documents. 
System Administration > Help Download

 

Changes

 Creating custom help files.

Cause

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