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Automatic Discount Disappears At Order Booking on Quote Pushed to Sales Order (Doc ID 1482293.1)

Last updated on SEPTEMBER 22, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 
On : 12.1.3 version, Pricing, Discounting & Charges
 
ACTUAL BEHAVIOR
---------------
Quote 2 products, discount applied correctly. Push quote to Order, change pricing flag from Freeze to Calculate, save. Discounts still applied correctly. Price Order, discounts still there. Book order --> Discount disappears from one line only.
 
EXPECTED BEHAVIOR
-----------------------
Discount to not disappear at booking.
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Quote, Price Quote - Automatic Discount applied on both lines
Quote to order - discount applied
Changing price flag in Order to Calculate Price - discount applied
Save - discount applied
Price Order - discount applied
Book order - discount disappears from one line
Price Order again - discount applied to both lines
 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot give correct discounts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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