R12.1.3 Financial Information Is Not Opening For Any Asset (Doc ID 1482353.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Assets - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Release 12.1.3 Find that Financial information does not open for any asset.
In Assets window (N)>Assets>Assets Workbench after selecting an asset, when pressing Financial Inquiry button , Financial Information does not open. User is waiting for 10 minutes before terminating the program since nothing else was working.
Same issue happens when trying to open Financial Information window  by navigating:  Inquiry>Financial Information> select an asset >  Books.

EXPECTED BEHAVIOR
-----------------------
Expect the form to open immediately.

STEPS
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1. Inquiry>Financial Information> select an asset >  Books
2. Or Assets>Assets Workbench after selecting an asset, when pressing Financial Inquiry button, Financial Information does not open.

Cause

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