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iSupport: Opening a Service Request: Progress Section Is Not Displaying And Gives Error: Java.Lang.NullPointerException (Doc ID 1482454.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3:

When opening a service request in iSupport for a certain responsibility or user, the Progress and Add a Note sections are not displayed and an error Java.Lang.NullPointerException is seen.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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