SR: Getting API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource)
(Doc ID 1483321.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
When attempting to assign a SR task to the individual resources using Territories based on postal code, the following error occurs.
ERROR
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API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource)
STEPS
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The issue can be reproduced at will with the following steps:
1. Create SR
2. Assign customer with postcode
3. A Group is assigned to the SR ownership field
4. Task Tab
5. Task owner should go to individual resource in the Group but it doesn't
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |