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SR: Getting API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource) (Doc ID 1483321.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

When attempting to assign a SR task to the individual resources using Territories based on postal code, the following error occurs.

API Error (CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource)

The issue can be reproduced at will with the following steps:
1. Create SR
2. Assign customer with postcode
3. A Group is assigned to the SR ownership field
4. Task Tab
5. Task owner should go to individual resource in the Group but it doesn't


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