Service - Order Management: Issue with Calculate Price Flag on Orders created from Depot Repair
(Doc ID 1483537.1)
Last updated on FEBRUARY 27, 2019
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
"Calculate Price flag" on Orders created from Depot Repair defaults to 'Freeze Price'.
Set up the Service Activities with Calculate Price Flag = 'Partial Price'.
(R) Depot Repair
(N) Repair Orders
- Create Repair Order for 'Repair and Return' type
- Sales Order gets created and is displayed on Logistics lines.
- Open the Order in Order Management
=> The 'Calculate Price Flag' in the Order Line is defaulted to 'Freeze Price'.
Same occurs when SR Charges are created directly from the Service Request form.
What is Working:
Sales Order created directly from Order Management has the correct Calculate Price Flag.
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