Service - Order Management: Issue with Calculate Price Flag on Orders created from Depot Repair
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
"Calculate Price flag" on Orders created from Depot Repair defaults to 'Freeze Price'.
Set up the Service Activities with Calculate Price Flag = 'Partial Price'.
(R) Depot Repair
(N) Repair Orders
- Create Repair Order for 'Repair and Return' type
- Sales Order gets created and is displayed on Logistics lines.
- Open the Order in Order Management
=> The 'Calculate Price Flag' in the Order Line is defaulted to 'Freeze Price'.
Same occurs when SR Charges are created directly from the Service Request form.
What is Working:
Sales Order created directly from Order Management has the correct Calculate Price Flag.
Unable to add Freight charges to the Order.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms