iStore does not Display All Items: Java.sql.SQLException: Ref Cursor Is Invalid (Doc ID 1483790.1)

Last updated on DECEMBER 27, 2016

Applies to:

Oracle iStore - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When attempting acsess iStore Catalog page as GUEST or user , the following error occurs randomly.

ERROR
-----------------------
Application error


LOG ERROR
-----------------------
10:50:2:729 [ItemCacheLoader.load]
java.sql.SQLException: Ref cursor is invalid
at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:134)
at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:179)
at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:269)
at oracle.jdbc.driver.OracleStatement.getCursorValue(OracleStatement.java:3960)
at oracle.jdbc.driver.OracleCallableStatement.getCursor(OracleCallableStatement.java:808)
at oracle.apps.ibe.catalog.Item.fetchFromDb(Item.java:7153)
at oracle.apps.ibe.catalog.Item.fetchFromDb(Item.java:6954)
at oracle.apps.ibe.catalog.ItemCacheLoader.load(ItemCacheLoader.java:205)
at oracle.apps.jtf.cache.GenericCacheLoader.load(GenericCacheLoader.java:85)
at oracle.ias.cache.CacheLoader.callLoad(Unknown Source)
at oracle.ias.cache.CacheHandle.findObject(Unknown Source)
at oracle.ias.cache.CacheHandle.locateObject(Unknown Source)
at oracle.ias.cache.CacheAccess.get(Unknown Source)
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:763)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4794)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:2945)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:2893)
at oracle.apps.ibe.catalog.ItemCacheManager.get(ItemCacheManager.java:410)
at oracle.apps.ibe.catalog.ItemCacheManager.get(ItemCacheManager.java:334)
at oracle.apps.ibe.catalog.Item.load(Item.java:6782)
at oracle.apps.ibe.catalog.Item.load(Item.java:5600)
at _oa__html._WOM__ibeCScdShowCartLines._jspService(_WOM__ibeCScdShowCartLines.java:618)
...

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add item to cart
2. Get application error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot purchase items

Cause

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