R12 Customer Standard Forms Does Not Find Party Records (Doc ID 1484032.1)

Last updated on MAY 10, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Potential Customers created in Sales Online create Party only records. 

Those records are visible in Service Contact Center, and in Oracle Customers Online, but cannot be searched for/found in AR Customer Standard forms.

Not being able to find these potential customer records in the AR Customer Standard form will cause numerous duplicates to be created.

Cause

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