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Service Request Form Task Grid Does Not Refresh When Using Copy Task Function (Doc ID 1484880.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When using the Task Copy button to copy tasks the Task Grid does not refresh with details of copied or previous records.

Steps to Reproduce

1. Open Service Request with Tasks
2. Navigate to the Task Tab
3. Select Task, click Copy Task button. Task is copied but no details displayed on the Task Grid

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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