Service Request Form Task Grid Does Not Refresh When Using Copy Task Function
(Doc ID 1484880.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Form
When using the Task Copy button to copy tasks the Task Grid does not refresh with details of copied or previous records.
Steps to Reproduce
1. Open Service Request with Tasks
2. Navigate to the Task Tab
3. Select Task, click Copy Task button. Task is copied but no details displayed on the Task Grid
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document