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Telesales - Product Category LOV Not Showing New Descriptions for the Item Categories (Doc ID 1485078.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle TeleSales - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Opportunity

ACTUAL BEHAVIOR
---------------
Telesales Product Category LOV not refreshing

The descriptions for the Inventory Item categories were updated. However, when using telesales, the opportunity form does not show the most up to date descriptions. The old descriptions are still being displayed.

EXPECTED BEHAVIOR
-----------------------
The descriptions should show the updated information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. As Inventory Super User, go to Categories Codes form and look for Structure Name = Item Categories.
2. For Category = 202, update description from "CL - Communities of Practice" to "CL - Leadership Direct"
3. Save changes.
4. Change to Telesales user.
5. Create new opportunity.
6. Click on the Purchase Interest tab and click on the Product Category LOV. The old description is still showing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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