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Access Hours Form: Customer's Access Hours Not Displayed In The Service Request (Doc ID 1485105.1)

Last updated on APRIL 20, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.2.6 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.


After setting up access hours for the customer, when create a new Service Request, the access hours are not displayed.

The issue can be reproduced at will with the following steps:
1. Setup the task type 'Schedulable'
2. Set up the access hour for the customer
3. Create a new SR for the customer
4. Create the task and check for access hours.




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