Error: 'Database Operation Failed' When Attempting to Approve Service Contracts (Doc ID 1485590.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When submitting a contract for approval the contract goes into 'Pending Internal Approval' status, but an approval notification is not received. An error notification is generated with the error below.
This issue occurs when Auto Approve and Auto Sign of the contract workflow is setup.

Error:
ORA-20002 3133 Activity instance 'REVIEW_AND_APPROVE
Database operations Sign Contract failed
ORA-06519 active autonomous transaction detected and rolled back in Package OKC_CONTRACT_APPROVAL_PVT Prodecure k_signed

Steps to Reproduce:
1. (R) Service Contract Manager
2. (N) Launch Pad
3. Create a new contract and submit for approval.
- the error notification is generated.

Cause

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