Patch: The Resource Group column on the Agent View, does not show the true Resource Group. Always shows 'All Groups'
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Email Center - Version 12.1.2 and later
Information in this document applies to any platform.
On : 12.1.2 version, Agent Email Queue v Supervisor Email Queue
The Resource Group column on the Agent View, does not show the true Resource Group.
The Supervisor and Agent Queue views to show the correct Resource Groups.
The issue can be reproduced at will with the following steps:
(R) Email Center Supervisor
(N) Supervisor Tab
67 Messages for the Sales Account.
Set to the following Groups:
(R) Email Center Agent Console
Sales Account 67 messages, all say Resource Group:
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