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Entering a prepaid order - error "Unable To Retrieve Primary Payment Method" (Doc ID 1486004.1)

Last updated on FEBRUARY 03, 2020

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Transaction Control

When attempting to enter a prepaid order with a credit card method in Order Management and in Telesales,
the following error occurs.

ERROR
-----------------------
 “Unable to retrieve primary payment method for Customer”

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users Unable to retrieve primary payment method.

Cause

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In this Document
Symptoms
Cause
Solution


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