Instance Party Relationship Fires CSI.INSTANCE.CREATE Instead of UPDATE (Doc ID 1486747.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Whenever an Asset Ownership is transferred from one customer to another customer or brought to internal ownership, the same updates are not flowing to Siebel through PIP. Asset Creation Business event is called in EBS instead of Asset Update Business event. This is causing Wrong Asset selection while creating Service Request from Siebel and ultimately causes Interation failures which is very severe.

STEPS
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 Verify the EBS back end, it can be seen "oracle.apps.csi.instance.create" instead of "oracle.apps.csi.instance.update

Cause

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