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Portugal: PT Billing Certification: Cannot Save Debit Notes And Credit Note - the error JE_PT_SIGNATURE_MISSING pops up in Transactions (ARXTWMAI) form (Doc ID 1487820.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Financials for EMEA - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to save Debit Notes or Credit note, the following error occurs.

ERROR
-----------------------
JE_PT_SIGNATURE_MISSING and this error said:
Signature cannot be generated because previous transaction using same document sequence does not have a signature. Ensure the signature is generated for the previous transaction before proceeding.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to complete Debit Notes or Credit note:

AR>TRANSACTION>CREATE TRANSACTION>complete

You cannot complete as this error pops up.


Due to this issue, users Cannot create Credit Memo and Debit Memo with a signature - as demand by Portuguese laws.

Cause

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In this Document
Symptoms
Cause
Solution
References

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