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How Can We Use R11i Collections Menus After Upgrading To R12 (Doc ID 1488176.1)

Last updated on SEPTEMBER 06, 2022

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


There are some collections menus, under the Receivables Manager responsibility, that are no longer available after upgrade to Release 12.

There are only three menus available.
Four (4) of the old menus can still be accessed:  Customer Calls, Customer Accounts, Account Details and Correspondence.
The Account Details menu is missing:  Calls, Dunning History and Dispute History

How can the items be added back to the standard Receivables responsibility?


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