Patch: Email Center - UWQ Mailbox Queue Count is incorrect (Doc ID 1488452.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
*** Checked for relevance on 10-Feb-2014 ***

Symptoms

On : 12.1.3 version, UWQ/ Email Account/ Queue

Actual Behavior


The Media Node, Queued Message Count is Incorrect.

Expected Behavior


The Media Node, Queued Message Node is correct.

Steps

The issue can be reproduced at will with the following steps:
1. UWQ
2. Media Node
3. Queued Messages subnode

The Email Count against the node, does not reflect the actual number of emails shown.


Eg: Count shows as 0, but there is one email listed.

Cause

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