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Scheduled End Date is Not Calculated Correctly when Scheduled Start Date on Task is Entered Manually (Doc ID 1489403.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

Actual Behavior

When scheduled start date on task is entered manually and tab out, the scheduled end date is not calculated correctly.

Expected Behavior

When scheduled start date on task is entered manually and tab out, the scheduled end date should be calculated correctly.

Steps to Reproduce

Navigation: Service Request - Create Service Request                      
1. Create a Service Request and Navigate to the task tab        
2. Enter the mandatory information                              
3. Enter the scheduled start date                              
4. The Scheduled end date is calculated wrongly             

Cause

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In this Document
Symptoms
Cause
Solution
References


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