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Field Service Wireless (CSFW): Attachments Are Corrupted In Upload With Zero Byte Size (Doc ID 1489735.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to attach a .pdf file in Field Service Wireless (CSFW) that are smaller than 1 Mb., the file get corrupted in the application and cannot be opened.
The following error occurs.

Adobe Reader could not open the exported file 'xxx.pdf' because it is either not a supported file type or because the file has been damaged
(for example, it was sent as an email attachment and wasn't correctly decoded).

The issue can be reproduced at will with the following steps:
1. (R) Field Service Wireless
2. Task Search
3. Query a Task
4. Attached a .pdf file with scanned image
5. Open the attachment in Field Service Dispatcher > Service Request form




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