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Field Service Wireless (CSFW): Attachments Are Corrupted In Upload With Zero Byte Size (Doc ID 1489735.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to attach a .pdf file in Field Service Wireless (CSFW) that are smaller than 1 Mb., the file get corrupted in the application and cannot be opened.
The following error occurs.

ERROR
-----------------------
Adobe Reader could not open the exported file 'xxx.pdf' because it is either not a supported file type or because the file has been damaged
(for example, it was sent as an email attachment and wasn't correctly decoded).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Field Service Wireless
2. Task Search
3. Query a Task
4. Attached a .pdf file with scanned image
5. Open the attachment in Field Service Dispatcher > Service Request form

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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