My Oracle Support Banner

11i Error Sending Process Failed: No Address To Send When Emailing Adjustment Confirmation (Doc ID 1489923.1)

Last updated on MARCH 29, 2018

Applies to:

Oracle Advanced Collections - Version 11.5.10.1 and later
Information in this document applies to any platform.

Symptoms

Attempting to deliver an adjustment confirmation letter via email and receive the following error:

Sending process failed: no address to send.

Manually entering email address - system profile option set to Manual.

STEPS TO REPRODUCE
1. Create a customer contact with a valid email.

Responsibility:  Receivables Manager
Navigation:  Customers > Custoemrs

2. Set the following profile to Automatic:

Responsibility:  System Administrator
Navigation:  Profiles > System > Query profile IEX: Send Correspondence Automatically

3. Create an adjustment for that customer

Responsibility:  Collections Agent
Navigation:  Collections > Transactions Tab > Adjustment Processing

The IEXXMLGEN form is kicked off automatically and the email is sent.
 
4.  Set the same profle IEX: Send Correspondence Automatically = Manual

5.  Create an adjustment at the same level, for the same customer. 
The correspondence window pops up. 
Manually enter the email address. 
The following error pops up:
 
Sending process failed: no address to send

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed File(s)
 3. Recommended Patch(es)
 4. Solution Steps
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.