11i Error Sending Process Failed: No Address To Send When Emailing Adjustment Confirmation

Last updated on MARCH 29, 2018

Applies to:

Symptoms

Attempting to deliver an adjustment confirmation letter via email and receive the following error:

Sending process failed: no address to send.

Manually entering email address - system profile option set to Manual.

STEPS TO REPRODUCE
1. Create a customer contact with a valid email.

Responsibility:  Receivables Manager
Navigation:  Customers > Custoemrs

2. Set the following profile to Automatic:

Responsibility:  System Administrator
Navigation:  Profiles > System > Query profile IEX: Send Correspondence Automatically

3. Create an adjustment for that customer

Responsibility:  Collections Agent
Navigation:  Collections > Transactions Tab > Adjustment Processing

The IEXXMLGEN form is kicked off automatically and the email is sent.
 
4.  Set the same profle IEX: Send Correspondence Automatically = Manual

5.  Create an adjustment at the same level, for the same customer. 
The correspondence window pops up. 
Manually enter the email address. 
The following error pops up:
 
Sending process failed: no address to send

Cause