My Oracle Support Banner

Second RMA CM Does Not Use Payment Routing Rules For CC Payment (Doc ID 1490158.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Payments - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version, FC Core

Creating and invoicing 2nd RMA performs an ORAPMTCREDIT but the bepid and bep_key is using the default payment account.

It routes the wrong Payment System .


- Authorization of credit card transaction failed. IBY_0004
- bepmesgICS: The request is missing one or more required fields. (101) (101)

What IS Working

Creating and invoicing 1st RMA performs an ORAPMTRETURN which works fine, the bepid and bep_key is correct on iby_txn_summaries_all (used routing rule).

The issue can be reproduced at will with the following steps:
• Create 1 payee in Payments, with default payment system account
• Create receipt method
• Create routing rule for new receipt method
• Create order with two line items, specify receipt method on Payments action
• Create invoice, receipt, remittances, and submit offline transactions
• Return only one line item
• Create invoice and run remittances (Pass)
• Return remaining line item
• Create invoice and run remittances (Fail)


The issue has the following business impact:
Due to this issue, users are unable to refund/credit payments to consumers through Payments integration.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.