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Contact Email Address Is Not Populating in Print Request View Opened from Service Request Form (Doc ID 1490465.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Service Request Form

Actual Behavior

Contact Email address is not populating in Print Request View opened from Service Request form


Steps to Reproduce

The issue can be reproduced  with the following steps:
Navigate to Oracle Customer Support >Find Service Request.
SR Form> Go to Tools1>Print Request.
Contact s Email id is not populating though it is filled in the Form


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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