Salesperson Is Not The Same As Sales Order in Order Mangement And Invoice In Receivables (Doc ID 1490506.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The salesperson on the Sales Order is not flowing over to the Receivables invoices as the same salesperson.


For example:

Salesperson called AA left the company and the new salesperson BB is now assigned.
AA's record was changed in Recources form and updated to be BB.
New orders have BB as the salesperson, however, once they are Autoinvoiced to Receivables, the record on the Receivables transaction shows Salsperson AA.

There is a disconnect somewhere between OM and AR.

Cause

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