PSP: Create Effort Reports (Multi-Threaded) Processing Encountered Error "ORA-20215: An invalid approver has been encountered" (Doc ID 1491332.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Labor Distribution - Version 12.1.3 and later
Information in this document applies to any platform.
***checked for relevance 29-JUL-2015***

Symptoms

On : 12.1.3 version, Effort Report

When generating effort reports, the following error is received for one employee:
ERROR
-----------------------
HR_6881_HRPROC_ORA_ERR
SQLERRMC ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.PSP_CREATE_EFF_REPORTS", line 1244
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.PAY_ARCHIVE", line 1118
ORA-06512: at line 3

SQL_NO 1609
TABLE_NAME pay_archive.process_chunk
APP-PAY-06881: Error ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.PSP_CREATE_EFF_REPORTS", line 1244
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.PAY_ARCHIVE", line 1118
ORA-06512: at line 3
has occurred in table pay_archive.process_chunk at location 1609

Cause: an oracle error has occurred. The failure was reported on table pay_archive.process_chunk at location 1609 with the error text ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.PSP_CREATE_EFF_REPORTS", line 1244
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.PAY_ARCHIVE", line 1118
ORA-06512: at line 3
.

Action: Please contact your support representative.

HR_6881_HRPROC_ORA_ERR
SQLERRMC ORA-01403: no data found
SQL_NO 1611
TABLE_NAME PAY_ASSIGNMENT_ACTIONS
APP-PAY-06881: Error ORA-01403: no data found has occurred in table PAY_ASSIGNMENT_ACTIONS at location 1611

Cause: an oracle error has occurred. The failure was reported on table PAY_ASSIGNMENT_ACTIONS at location 1611 with the error text ORA-01403: no data found.


The program failed with the following error(s) :
ORA-20215: An invalid approver has been encountered in ame_engine.fetchRuntimeGroup:PSP-ER Employee Approval. Please remove the invalid approver. Invalid approver originating system person_id and originating system ID 85558. in Package PSP_ER_AME Procedure GET_FIRST_APPROVER - AME CALL ERR
User-Defined Exception in Package PSP_ER_AME Procedure GET_FIRST_APPROVER NO-APP-FOUND

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to: USA LD Effort Reporting responsibility > Configure and Run Effort Report Templates > select USA SPRING SEMESTER and run for 01-Jan-2012 to 31-May-2012.

2. The PSP: Create Effort Reports (Multi Threaded) process completes with an Error. Attached is the log file.

3. The workflow message appears in the worklist: Effort Report Processing for 01-JAN-12 to 31-MAY-12 encountered errors

4. The following error details are displayed for the employee:
AME failed to return approver for Employee. Approval Type is Employee followed by Supervisor. (Error = ORA-20215: An invalid approver has been encountered in ame_engine.fetchRuntimeGroup:PSP-ER Employee Approval. Please remove the invalid approver. Invalid approver originating system person_id and originating system ID 85558.)

Cause

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