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Get An Error When Change Task Status To Completed If The Task Owner Is Inactive. (Doc ID 1491601.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3:

When changing the Task status on the SR form to Completed, while the Task Owner's employee record is end dated in Human Resources,
the following error occurs:

Error

"API Error (CS_SR_SECURITY_UTIL_SECURE_SR_TASK_OWNER). The task owner does not satisfy service security rules. Please choose an owner with proper privileges."
 Error occured while raising event for task ID xxxxxx'

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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