Disputes Last Update Date and Last Updated By Field Not Updated After Dispute Is Cancelled (Doc ID 1491630.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to cancel a dispute and the Cancel Dispute process does not populate Last Update Date or Last Updated By fields in RA_CM_REQUESTS_ALL table.

The creation date & last updated date are the same before and after the dispute cancellation.

The Status of the Dispute changed from PENDING_APPROVAL to CANCELLED but the last_update_date remains the same.

STEPS TO REPRODUCE:

1) Before Creating a Dispute, ensure that there are no existing dispute on this Invoice
Responsibility:  Advanced Collections
Navigation:  Collections
Query for customer
Select the Transactions Tab
Select Invoice Number.  I should show Total Dispute = 0

2) Create a Dispute
Responsibility:  Advanced Collections
Navigation:  Collections
Query for customer
Select the History Tab
Choose Type = Dispute
Select Invoice from Above. Dispute is created.
Note that the creation date & last update date are populated at the time of dispute creation.

3)  Run the following script to see the creation date & last update date populated:

Cause

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