Tools > Communicate Email to Supplier Has Incorrect Attachments File That Should Contain To Supplier Attachments From the Purchase Order (Doc ID 1491724.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

File attachments from an Approved Purchase Order (PO) are not communicated properly to the supplier when using the Purchase Order Summary > Tools > Communicate > Email option.

The Email is sent to the Supplier; however, the zip file attached to the email is not always correct.  Here are the steps to reproduce the issue:

1) Approve a Purchase Order
2) Modify the Approved purchase order and add a To Supplier attachment on the Purchase Order header.   The Purchase Order remains in approved status.
3) Go to PO Summary and query the PO and navigate to Tools > Communicate > and Email the Purchase Order
4) The email is received; however, the attachment zip file is missing the attachment just added in step 2) above.  If the Purchase Order does not have any To Supplier attachments yet, the attachment zip file will be corrupted and not open and will have error: 

Windows cannot open the folder.

Cause

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