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Task Planned Start Date Changing To Default Value After Choosing Value For Flexfield in Customer Support Specialist (Doc ID 1491865.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3:

On Customer Support Specialist HTML UI:

When choosing a value for the descriptive flexfield for a Task on the Customer Support HTML page, the Planned Start Date for the the task is changed to the default.

Steps to Reproduce

1. On Agent Dashboard, update a service request
2. Create a new task.
3. The Planned Start Date for the task is defaulted.
4. Change the Planned Start Date.
5. Now use the DFF (Data Flexfield) for the task and choose a value
6. The page refreshes
7. The Planned Start Date for the task is changed to default value.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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