Service Charges: Error When Selecting An Item: "No return routing rule was identified for this item."
(Doc ID 1492146.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Spares Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Error message when selecting an Item in the Service Request Charges form.
Note: This error occurs when selecting the Item, not when submitting Charges.
No return routing rule was identified for this item.
(N) Service Requests > Create Service Requests
- Enter Customer information
- Enter Item information
- Navigate to the Charges tab > Action subtab
- Select Item from LOV
=> Error appears.
What is Working:
- Charges can be submitted successfully after bypassing the message.
This message comes up more as a warning.
- Able to create an order directly in Order Management for the same Customer, Operating Unit, Business Process, Service Activity and Item.
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