Exception APP-CSR-254000 When Auto Scheduling Some Tasks (Doc ID 1492836.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Scheduler - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, SUPPCODES

When attempting to schedule some particular, the following error occurs.

ERROR
-----------------------
APP-CSR-254000: An unexpected internal error has occurred. Exception: 1 >= 1 (java.lang.ArrayIndexOutOfBoundsException: 1 >= 1
at java.util.Vector.elementAt(Vector.java:427)
at oracle.apps.csr.model.server.Trip.getTaskAt(Trip.java:984)
at oracle.apps.csr.model.server.Trip.getTripStart(Trip.java:1105)
at oracle.apps.csr.core.server.TripValidator.alignTrip(TripValidator.java:642)
at oracle.apps.csr.core.server.TripValidator.recalculateAndAlign(TripValidator.java:1002)
at oracle.apps.csr.core.server.TripScanner.findPlanOptions(TripScanner.java:250)
at oracle.apps.csr.core.server.POScanner.findPlanOptionsForAResource(POScanner.java:127)
at oracle.apps.csr.core.server.POScanner.findPlanOptions(POScanner.java:205)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Dispatcher
2. Dispatch Center
3. Query a Task
4. Schedule or Auto-schedule

Cause

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