An Unexpected Error When Attempting To Save Bank Contact Without Entering Value In The Required Fields like Email Or Start Date

(Doc ID 1492901.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Cash Management - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In the Banks Contact Information,When attempting to remove start date and click Apply button, the system displays the below error and automatically logs out the user.,

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

Responsibility:  Cash Management
Navigation:  Setup > Banks > Query the Bank
1. Click on Update
2. Go To: Bank Contact
3. Create Contact
In the Banks Contact Information, provide all the required information:
First Name
Last Name
Start Date, etc.
Apply
Contact saved successfully.
4. Update the Contact:
First name
Last name left null
Apply
System error is displayed:
“Both the first name and last name cannot be null for a person record. Please enter the first name, last name or both.”
5. Provided the First Name and Last name and Apply entered information, then click Update icon.
6. Remove the start date.
7. Click apply button. The system encountered an unexpected error and automatically logs out the user.

Cause

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