Account Merge: Merge Fails ERROR: IBY.IBY_MERGE.MERGE Updating table IBY_EXTERNAL_PAYERS_ALL MERGE (Doc ID 1493137.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to merge a Customer Account and it is failing with the following error message in the Customer Merge Execution Report:

ERROR: IBY.IBY_MERGE.MERGE
  Updating table IBY_EXTERNAL_PAYERS_ALL MERGE

Responsibility:  Receivables Manager
Navigation:  Customers > Account Merge
Enter From and to Customer
Submit the merge.

Cause

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