SR Owner Receives An Email With Error JTF_IH_PUB.Close_Interaction: value of parameter action_item_id "" is invalid
(Doc ID 1493234.1)
Last updated on JULY 14, 2020
Applies to:Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
Service Request owner receives a message with the below error details when the interaction creation workflow is failing.
JTF_IH_PUB.Close_Interaction: value of parameter action_item_id "" is invalid.
Users should not be getting the above error message.
Steps to Reproduce
(R) - Service
(N) - Service Request >> Create Service Request
Login into Chinese language and Create Service request with a scenario where the interaction fails.
The service request owner will receive an email.
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In this Document