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SR Owner Receives An Email With Error JTF_IH_PUB.Close_Interaction: value of parameter action_item_id "" is invalid (Doc ID 1493234.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

Service Request owner receives a message with the below error details when the interaction creation workflow is failing.

Error

JTF_IH_PUB.Close_Interaction: value of parameter action_item_id "" is invalid.


Expected Behavior

Users should not be getting the above error message.

Steps to Reproduce

(R) - Service

(N) - Service Request >> Create Service Request

Login into Chinese language and Create Service request with a scenario where the interaction fails.

The service request owner will receive an email.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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