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Canvas Problem With Workbench and Subject Tabs When Closing Log And Notes Window (Doc ID 1493347.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

On release 12.0.6:


When leaving the 'Log and Notes' window opened from the Service Request form, by pressing the 'Close' button, the right site of the current Tab page will always show the notes block.

This makes that the Canvas for the Workbench tab and Subject tab get mixed up.

Changes

Service March 2012 rollup patch for R12.0 was applied

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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