There is no Correspondence/Confirmation Letter for Payment Reversal (Doc ID 1493446.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Collectors will decide when to send correspondence and therefore, profile option  'IEX: Send Correspondence Automatically' is set to 'Manual',  such that on completion of an action, they will get the option to send.
This is working as desired on all types except for payment reversals where no 'Send Correspondence' window appears when the reversal is created. For others, disputes, ptp, payments, adjustments ... this window does appear and the correspondence can be sent.

Cause

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