Service Desk (CS HTML) - Error While Creating SR
(Doc ID 1493813.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
From the Agent Dashboard when trying to Create a new Service Request using the Existing Service Identifier and the Search Key = Employee Name
The Employee is not populated and after clicking on the Go button the following error appears:
"You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details."
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document