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Service Desk (CS HTML) - Error While Creating SR (Doc ID 1493813.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

From the Agent Dashboard when trying to Create a new Service Request using the Existing Service Identifier and the Search Key = Employee Name
The Employee is not populated and after clicking on the Go button the following error appears:

"You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details."

Solution

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In this Document
Goal
Solution


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